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Below is a general outline of our returns policy.  Please refer to our Terms & Conditions for full details.


  • Goods can be returned to us within 14 days. This is at the buyers expense (unless the goods are faulty or damaged).
  • The address for returned goods is:
    Filplastic UK Ltd
    Sandwood House
    East Yorks
    DN14 7PW
  • A credit for the goods (but not the outbound carriage) will be raised as soon as the goods are received back into our stock.
  • This does not affect your statutory rights as a consumer.

Faulty Goods

If you return an item to us that is faulty or for any other reason which is our fault, please contact us by telephone within 30 Days or email us to inform us and we will arrange a refund or replacement. You will be responsible for the item or items until they reach our office.